About Susan
Susan Russell serves as Managing Editor at ReliefGuardian, where she helps oversee editorial quality, accuracy, consistency, and adherence to the site's consumer-first editorial standards.
Susan brings more than a decade of experience in operations, financial services, quality assurance, compliance, sales support, and organizational leadership. Her career includes serving as an Assistant Vice President and Operations Manager at U.S. Bank, where she led customer-service operations and management teams, as well as senior leadership roles overseeing regulatory compliance, quality assurance, operational planning, and customer experience.
She holds a Bachelor of Science in Accounting & Finance from Southern New Hampshire University and is a Salesforce Certified Administrator.
How Susan Edits Our Content
At ReliefGuardian, Susan reviews consumer financial education for clarity, sourcing, organization, and consistency before publication. She works alongside contributors and industry reviewers to help ensure complex topics—including debt relief, debt consolidation, credit counseling, bankruptcy, and credit—are presented in straightforward language and without overstating potential outcomes.
Her editorial approach reflects ReliefGuardian's core principle: consumers should be given clear, balanced information that helps them understand their options and tradeoffs before making a financial decision.
Learn more about our broader editorial process on our Editorial Team & Standards and Research Process pages.