Credit One Bank Credit Card: What to Do If You're Falling Behind 2026

• Best option: Call the number on the back of your Credit One Bank card for account-specific service.
• Credit One Bank customer service: 877-825-3242 (TTY/TDD accessible); from outside the U.S. call 1-702-405-2042 If you’re calling because you’re behind or struggling to pay, tell the representative you’re looking for hardship or payment assistance options.

People fall behind on credit cards for all kinds of reasons. Income drops. Hours get cut. A medical expense appears. Several cards that were manageable individually become unaffordable together. And once you’re carrying a balance at a high APR, interest can make progress much slower than the amount you’re paying might suggest.

If that’s where you are with a Credit One Bank card, the good news is you have real options, starting with a conversation with Credit One Bank itself.

If you’re searching for a Credit One Bank hardship program, we couldn’t verify a publicly posted Credit One Bank program with standardized terms, eligibility requirements, interest rates, or program lengths.

Credit One’s own educational materials recommend communicating with creditors when you’re struggling to make the minimum payment, and explain that some card issuers offer hardship or modified-payment arrangements. But those articles don’t establish what Credit One will offer on your particular account.

Call Credit One Bank at 877-825-3242, or use the number on the back of your card, and ask specifically what payment or financial hardship assistance is available to you.

Before agreeing to anything, ask:

• What will my monthly payment be?
• How long will the arrangement last?
• Will my interest rate change?
• Are any fees being waived?
• Can I continue using the card?
• Will my credit limit change or the account be closed?
• What happens if I miss a payment while I’m on the arrangement?
• How will the account be reported to the credit bureaus?

Get the terms in writing, or save a copy of the agreement, before relying on them.

Ask Credit One Bank directly about payment arrangements. Credit One’s educational guidance recommends contacting your creditor if you’ve missed a payment and need a payment plan. If you’re already behind, don’t assume you’ve missed your opportunity to ask for help.

A couple of other paths are worth considering too:

Work with a nonprofit credit counseling agency, which can set up a Debt Management Plan (DMP) that combines your Credit One Bank balance with other cards into one monthly payment. Participating creditors may agree to concessions such as reduced interest or fees, but those concessions aren’t guaranteed. Credit cards included in a DMP are generally closed to new purchases. Confirm that Credit One Bank has accepted the plan and verify any promised concessions on your statements. (See the FTC’s guidance on choosing a credit counselor for what to look for in a reputable agency.) Negotiate a settlement once your account is significantly behind, which we cover in more detail below.

Whichever path you take, get any agreement in writing before you rely on it, and confirm exactly how it will be reported to the credit bureaus.

Missing the due date doesn’t mean the account is immediately charged off. Credit One’s own educational guidance explains that once you go a full billing cycle, typically around 30 days, without making at least the minimum payment, the delinquency is likely to be reported to the credit bureaus.

If you’ve missed a payment, don’t assume the damage is done and stop paying altogether.

Contact Credit One Bank and ask what you need to do to bring the account current, or whether a payment arrangement is available.

Around 180 days late, federal banking guidance generally calls for open-end credit card accounts to be charged off.

Charge-off is an accounting action, not debt forgiveness. You can still owe the balance after charge-off, and collection activity can continue. Depending on what happens to the account, you may hear from Credit One Bank directly or from another party collecting the debt. Verify who owns the debt and who is authorized to collect before making a payment or agreement. Either way, a charge-off will show up on your credit report and can significantly hurt your credit score for years.

If you’re seriously behind and full repayment is no longer realistic, debt settlement may be one option to evaluate. We couldn’t verify a publicly posted Credit One Bank settlement program with standardized terms, so don’t assume a particular discount will be available or that settlement will be offered at a particular stage.

A few things worth knowing before you go this route:

Any forgiven debt of $600 or more generally triggers a Form 1099-C from the creditor, which gets reported to the IRS. But that $600 figure is just the reporting threshold, not the taxability threshold. Canceled debt is generally considered taxable income by the IRS regardless of whether you actually receive a 1099-C, so don’t assume a smaller forgiven amount is automatically tax-free.

Get any settlement agreement in writing, specifying the exact amount, the payment terms, and how the account will be reported to the credit bureaus, before you send any money.

Yes. Unpaid credit card debt can ultimately lead to a collection lawsuit. If you receive a summons or complaint involving your Credit One Bank account, don’t ignore it. Missing the response deadline can result in a default judgment, which is much harder to undo than answering the suit on time.

For a full breakdown of how debt lawsuits work, your response deadlines, and what a judgment can mean, see our complete guide to debt lawsuits.

Call Credit One Bank and ask about hardship or payment plan options. If you’re worried about an upcoming payment, contact them now. If you’re already behind, it’s still worth asking what assistance may be available.

Call Credit One Bank directly and ask specifically about hardship or payment plan options for your account.

Credit counseling and a Debt Management Plan can combine your Credit One Bank balance with other cards into one lower monthly payment. See our guide to credit counseling for how these work.

Debt consolidation through a personal loan can lower your interest rate if your credit is still strong enough to qualify. See our debt consolidation loans guide.

Debt settlement may make sense once you’re seriously behind and a full payoff isn’t realistic. Our debt relief guide walks through how that process works and what it costs.

Bankruptcy is worth discussing with an attorney if your total debt across all creditors, not just Credit One Bank, has become unmanageable. See our bankruptcy guide for the basics.

The right option depends on how far behind you are, how much you owe in total, and whether your credit is strong enough to still qualify for consolidation. If you’re not sure which fits your situation, a free consultation with a debt relief specialist can help you sort through it.